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Job Number : 26708
Type and Location : Community / Sydney
Listed By : Lifeline Australia on 8 Feb 2019
Practice and Operations Lead

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

About the role:

The purpose of this role is to implement and deliver projects related to continuous improvement of service delivery in consultation with the Senior Project Manager. This role will work closely with the Practice Manager, Crisis Support or representative to ensure that projects are delivered within a clinically appropriate framework and that they align with practice requirements across the wider Lifeline network. The role will sit within a multidisciplinary agile team to jointly deliver projects.

In conjunction with the Senior Project Manager, the Practice and Operations Lead will have responsibility for ensuring that projects are delivered within ethical practice frameworks and that they meet help seeker and organisational requirements by co-designing deliverables with key internal and external stakeholders. A commitment to co-design with service users is essential.

This role will require a versatile approach to project development. The candidate will contribute their existing skills and knowledge to the projects but must be willing to work within an agile methodology where they learn new skills and can deliver within a changing environment and teach what they know to other members of the agile team. 

The employment / contract period is 12 Month's


The successful candidate will have;

  • Demonstrate a sound understanding of mental health issues and crisis support.
  • Demonstrated ability to provide clinical inputs and develop material associated with the delivery of crisis support services.
  • Ability to apply clinical knowledge contextually.
  • Demonstrate effective interpretation of policy and procedure application in a service delivery environment.
  • Demonstrate knowledge and skills in program and project management.
  • Knowledge of and ability to apply strategic thought and integrated business processes.
  • Skills across multiple disciplines and a willingness to work outside own mastery
  • Demonstrate a genuine commitment to learning new skills and sharing knowledge with others
  • Ability to self-organize and self-manage by showing initiative and independence. 
  • Ability to effectively prioritise and achieve deliverables in a high-pressure environment.
  • Understanding of change management principles, and highly developed stakeholder engagement skills to achieve positive, mutually beneficial relationships.
  • Well-developed negotiation and influencing skills.
  • Ability to shape and deliver innovative new capabilities and services that support the achievement of organisational goals.
  • Demonstrate accomplished professional written communication skills within various genres.
  • Employ critical thinking and problem-solving skills to facilitate project delivery, manage barriers and support change within the Lifeline network.
  • Demonstrate sound judgement at all times and an awareness of reputation and branding implications for work or key messages that Lifeline delivers on a national scale.
  • Demonstrate the ability to support strategy and evaluate the effectiveness of projects.
  • Demonstrate understanding of complex organisational structures and communication channels
  • Demonstrate a genuine commitment and passion for working towards a suicide free Australia.
  • Demonstrates a genuine commitment to co-design with service users
  • Demonstrates a genuine commitment to work as part of a team.
Contact Details
Interested applicants should submit their application addressing the position competencies together with their resume to by COB Thursday 21st February 2019

Only shortlisted candidates will be contacted for interview.

Lifeline Australia is an equal opportunity employer.

AMP special member benefit

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