We are seeking candidates who thrive in a fast paced, dynamic environment, who are able to commit to a rostered 24/7 work environment and who possess experience in mental health settings providing intake and assessment and, evidence-based brief counselling intervention. Candidates will be able to apply knowledge and experience gained from a relevant background in psychology, social work, occupational therapy, or nursing with the ability to apply a holistic lens to their work. Candidates will demonstrate and enhance a positive team culture as frontline representatives of the Open Arms service and as APS employees. 

Candidates will have demonstrated experience in working with a telephone based clinical service or, an understanding of the opportunities and challenges of working within a call-center environment.

Duties

• Undertake various shifts across 24 hours, 7 days a week providing high quality clinical services including risk assessment and intervention, intake and referral, and evidence based individual single session counselling to eligible Open Arms clients;
• Ensure compliance with Open Arms clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation);
• Provide high quality clinical services including risk assessment and intervention, referral, evidence-based individual, couple and family counselling, and case management to eligible Open Arms clients in order to achieve outcomes identified in care planning. 
• Using the Client Management System, maintain confidential files for each client that include session progress notes, care plans, risk assessment, and additional client interactions.
• Schedule and attend Continuing Professional Development (CPD) activities, including clinical supervision, to maintain professional registration.
• Adhere to relevant legislation, ethical guidelines and policies pertaining to best-practice client care.
• Liaise and attend regular meetings with the Assistant Director and other Clinicians to review client cases.
• Liaise with clients’ family members and additional treatment providers and/or other Open Arms/DVA stakeholders to coordinate care.
• Apply the principles of cooperative and safe working practices consistent with APS Values and the Department’s mission, vision, approach and values.

Eligibility

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
• All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
• The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance.

Mandatory Requirements

• Currently hold or ability to obtain a Working with Vulnerable People registration OR
• Currently hold or ability to obtain a Working with Children check

In addition to the above, one of the following:

• Qualifications as a registered Psychologist / Occupational Therapist / Registered Nurse with full AHPRA registration, OR
• Social Worker with membership of the Australian Association Social Workers (AASW) on commencement, OR
• A Masters-level counselling qualification and registration with PACFA as a Registered Clinical Counsellor or with ACA at Level 3 or Level 4.

Notes

This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months. 

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability 

Contact Officer Details:

For any job related information required after reading the selection documentation, please contact Jackson Gergory 0456 734 942 [email protected] 

Where to lodge Applications:

To apply go to https://dvajobs.nga.net.au/cp/index.cfm?event=jobs.home and complete the online application by 11.30pm AEDT Thursday 14 November 2024.